Privacy Policy

Last updated June 2024

AZ Compassionate Care doing business as Trumed is committed to protecting your privacy. The AZ Compassionate Care doing business as Trumed Privacy Policy outlines our policies and procedures for the collection, use, and disclosure of personal information. This policy applies to anyone using our website ( or registering with us (collectively, “Clients”), including our recreational and medical marijuana users, patients, their substitute decision-makers, and healthcare practitioners.

AZ Compassionate Care doing business as Trumed may update this Privacy Policy periodically to ensure we meet or exceed the requirements for personal information protection and electronic privacy, as well as compliance with all applicable laws regarding the collection and disclosure of personal health information. Updates will be published on our website. The most current AZ Compassionate Care doing business as Trumed Privacy Policy will govern our handling of your personal information unless otherwise advised. Your continued use of our website and services and purchase of our products signifies your acceptance of any changes.

In this document, “personal information” refers to the definition provided in The American Privacy Rights Act of 2024 (APRA) and similar terms like “personal health information” under applicable HIPPA legislation, which provides protection and privacy of individually identifiable health information and guards against its misuse.


We collect personal information when Clients register with us, purchase products, or otherwise share information with us via email, phone, or our website. This information includes:

  • Given name, surname, date of birth, and gender;
  • Contact information, including the Client’s mailing address, phone number, and email address, as applicable;
  • If applicable, the given name, surname, date of birth, and gender of one or more persons responsible for the Client, as well as contact information for such persons;
  • Prescription or other medical documents issued by an authorized medical practitioner;
  • Given name, surname, professional status, and address of the healthcare practitioner who issued a prescription or other medical document on behalf of the Client;
  • If applicable, the consent of the healthcare practitioner to receive shipments on the Client’s behalf;
  • Order details about the product sold or provided, including the quantity ordered; and
  • The address to which the product is to be shipped.

AZ Compassionate Care doing business as Trumed will not use personal information for purposes other than those for which it was collected, except with a Client’s consent or as required or permitted by applicable law. Consent may be expressed or implied and given in writing by using or not using a check-off box, electronically, orally, or by the Client’s conduct, such as the use of our services or products.

We use personal information to facilitate Client registration, deliver requested products or services, answer Client questions, and as otherwise required or permitted by the Safe and Smart Act, Chapter 28.1 – ARIZONA MEDICAL MARIJUANA ACT, and other applicable laws.

We may also use information we collect about you in aggregate for statistical purposes, such as identifying the demographics of our Clients, the types of diagnoses treated with medical marijuana, and the strains or products most beneficial for different diagnoses.

If you opt in to receive marketing communications from us, we will keep you updated on our products and services. You may withdraw your consent to receiving marketing communications at any time by following the opt-out instructions in each email or by contacting us by phone or email.

When a Client contacts us for support or with questions, we may use previously disclosed personal information to provide the requested support or answer the Client’s questions.


In some circumstances, AZ Compassionate Care doing business as Trumed may be required by the provisions of the Safe and Smart Act, Chapter 28.1 – ARIZONA MEDICAL MARIJUANA ACT, other legislation, or court or other orders, to disclose Personal Information of a Registered Client or a Registered Client’s Agent to the proper authorities, state, local, or municipal police forces, the Arizona Department of Health Services, healthcare provider licensing authorities, or other authorities. Such disclosures may result in your Personal Information being provided to the International Narcotics Control Board, authorities in the United States or other foreign jurisdictions, or other third parties.

AZ Compassionate Care doing business as Trumed may also disclose your Personal Information for the purposes of a court, administrative, or other proceedings to which it is a party, as permitted by applicable law.

If AZ Compassionate Care doing business as Trumed is required to disclose Personal Information pursuant to a court order, subpoena, warrant, or other legal requirements, or discloses your Personal Information for the purposes of a court, administrative, or other proceedings to which it is a party, AZ Compassionate Care doing business as Trumed will not disclose any more Personal Information than required for the purpose and will, to the extent permitted by law, provide you with notice of the disclosure. There are circumstances, such as an ongoing criminal investigation, where AZ Compassionate Care doing business as Trumed may be prohibited from notifying you of a disclosure obligation.


AZ Compassionate Care doing business as Trumed uses third-party service providers to store and process data, including personal information, on its behalf. Either AZ Compassionate Care doing business as Trumed, its service providers, or its or their agents may use servers or other facilities located outside of the State of Arizona for this purpose. When acting on our behalf, such service providers and agents are authorized only to collect, use, or disclose a Client’s personal information in the manner described in this Policy. However, the government, courts, law enforcement, security, or regulatory agencies of other jurisdictions may be able to obtain access to or disclosure of personal information as permitted by the laws of those countries.


We use IP addresses to help identify visitors to our website, gather broad demographic information about users, diagnose problems with our systems and website, and for administration purposes. Depending on a visitor’s browser settings, we may use cookies to store passwords and deliver content and advertising, either directly or using third-party services, including those designed to deliver targeted advertising.


We protect personal information against loss, misuse, and alteration with security measures appropriate to the sensitivity of the information. This includes physical, organizational, and technological measures and appropriate training of employees.


We will keep your personal information for as long as it remains necessary for the purpose for which it was collected or as required by applicable law, which may extend beyond the termination of our relationship with you. Additionally, we may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as the analysis of aggregated, non-personally-identifiable data. All retained personal information is subject to this Policy.

Even if you request that your personal information be removed from our databases, we may not be able to completely delete all your information due to technological, legal, and/or regulatory constraints.


We have designated an individual to manage and monitor regulatory compliance, this Policy, and the security of personal information within our control. The name and contact information of our Compliance Department are provided below.


If you have any questions about this Policy, our collection, use, disclosure, or retention of personal information, or if you find any errors in the personal information we have about you, please email us at